Refund and Cancellation Policy

Last updated: 8 August 2026

This policy applies to professional engagements with Dev Index Core for financial audit of treasury management applications and related reviews (payment control reviews, readiness reviews, and health checks). It does not cover product sales, software licences, or physical goods — we do not sell those.

Deposit

A 40% deposit is invoiced on signature of the engagement letter. The deposit reserves team time and covers planning work. Deposits are refundable only as described below.

Cancellation by the client

• More than 14 days before agreed fieldwork start: Full refund of unused deposit after deduction of documented planning costs already incurred (capped at 15% of the engagement fee unless otherwise stated in the letter).
• 7 to 14 days before fieldwork start: 50% of the deposit may be retained; the remainder is refunded.
• Fewer than 7 days before fieldwork start, or after fieldwork has begun: Deposit is non-refundable. Work already performed is payable on a time-and-materials basis up to the engagement fee.

Cancellation by Dev Index Core

If we cancel for reasons other than client breach or force majeure, you receive a full refund of amounts paid for undelivered work, and we will help transition evidence back to you promptly.

Rescheduling

You may request one reschedule of fieldwork without penalty if notice is given at least 10 days before the original start date and a new date within 60 days is agreed. Further reschedules may incur a scheduling fee disclosed in writing.

No-shows and access failures

If scheduled workshops or access sessions cannot proceed because client participants or system access are unavailable without 48 hours’ notice, that day may be billed as delivered. We will propose a replacement slot subject to availability.

Partial refunds after work has started

If an engagement is stopped early by mutual written agreement, fees reflect work completed (planning, fieldwork days, draft reporting). Unused prepaid amounts above that value are refunded. Findings drafted to the stop date remain available to the client under the engagement letter’s confidentiality terms.

Non-refundable items

• Third-party costs approved in advance (for example, travel booked at your request outside greater Bangkok) once incurred
• Completed health-check days already delivered
• Administrative bank fees charged by your institution on refund transfers, if any

Refund method and timing

Approved refunds are paid to the original paying account within 14 business days of written approval. We do not issue cash refunds at the office.

How to request a refund or cancellation

Email info@devindex-core.digital with your engagement reference, organisation name, and reason. You may also call +66 2 555 5280 or write to Level 10, 57 Rama IX Road, Huai Khwang, Bangkok 10310. We confirm receipt within two business days.